Pricacy Policy

Last updated: October 20, 2025

Welcome to Luxy Pets Palace!
Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information in several ways to help process your orders and improve your shopping experience.

When you make a purchase or create an account:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely through our payment partners — we never store your full card information)

When you contact us:

  • Your name, email, and any message or details you share via our contact form or email

Automatically collected information:
When you browse our website, we may collect:

  • IP address and browser type

  • Pages you visit and time spent on them

  • Device type and operating system

  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Send order confirmations, shipping updates, and support messages

  • Respond to your inquiries or requests

  • Improve our website, products, and services

  • Send special offers or updates (only if you opt in)

  • Prevent fraud and ensure website security

We never sell or rent your personal data to any third party.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart updated

  • Remember your preferences

  • Understand how visitors use our site (via tools like Google Analytics)

You can disable cookies in your browser settings, but some site features may not work properly without them.

4. Payment Information

We use trusted third-party payment processors (such as Stripe, PayPal, or other gateways) to handle transactions securely.
Your payment details are encrypted and handled directly by these providers — we do not store your credit card information.

5. Sharing Your Information

We only share your data with:

  • Payment providers to process transactions

  • Shipping and delivery partners to send your orders

  • Service providers that help us run our business (like hosting, email, or analytics)

  • Authorities, if required by law

Each partner is required to keep your information secure and use it only for the intended purpose.

6. Data Protection

We take reasonable measures to protect your data from unauthorized access, misuse, or disclosure.
However, please remember that no online transmission is completely secure.

7. Your Rights

You have the right to:

  • Access or request a copy of your personal data

  • Correct inaccurate information

  • Ask us to delete your data (where legally allowed)

  • Withdraw consent for marketing emails

To make a request, email us at hello@luxypetspalace.com.

8. Email Marketing

If you subscribe to our newsletter, we may send occasional updates or promotions.
You can unsubscribe anytime using the “unsubscribe” link in our emails.

9. Third-Party Links

Our website may include links to other websites.
We are not responsible for the privacy practices or content of those external sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the new “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

📧 hello@luxypetspalace.com
🌐 https://www.luxypetspalace.com