Terms of Service

Last updated: October 20, 2025

Welcome to Luxy Pets Palace!
These Terms of Service (“Terms”) explain the rules for using our website and purchasing our products. By visiting or shopping on https://www.luxypetspalace.com, you agree to these Terms. Please read them carefully before making a purchase.

1. About Us

Luxy Pets Palace is an online pet products store offering a range of quality pet supplies and accessories.
Throughout this site, the terms “we”, “us”, and “our” refer to Luxy Pets Palace.

2. Use of Our Website

By using our site, you agree that you:

• Are at least 18 years old, or using the site with parental consent

• Will provide accurate, up-to-date information when placing orders or creating an account

• Will not use our site for any illegal or unauthorized purpose

We reserve the right to refuse service or cancel orders if we believe a customer is misusing the website.

3. Products and Availability

We do our best to ensure product descriptions, images, and prices are accurate.
However:

• Colors and sizes may appear slightly different due to screen settings.

• Product availability is subject to change without notice.

• We may limit quantities or discontinue items at any time.

4. Orders and Payments

When you place an order, you agree to provide complete and accurate payment and shipping information.

Payment:
We accept payments through trusted third-party gateways such as PayPal, Stripe, or other listed methods. Your payment details are handled securely through these platforms.

Order Confirmation:
After you place an order, you’ll receive an email confirmation.
We reserve the right to cancel or refuse any order for reasons such as:

• Product availability

• Pricing or product description errors

• Suspicious or fraudulent activity

If we cancel your order, you’ll receive a full refund.

5. Shipping and Delivery

We aim to process and ship all orders promptly.
Delivery times vary based on your location and chosen shipping method.
Once shipped, Luxy Pets Palace is not responsible for delays or damages caused by shipping carriers.

Please check our Shipping Policy (if available) for more details.

6. Returns and Refunds

If you are not satisfied with your purchase, please refer to our Return & Refund Policy for eligibility, timelines, and instructions.
Products must usually be unused, in original packaging, and returned within a specific timeframe.

7. Prices and Taxes

All prices on our website are listed in [insert your currency, e.g., USD].
Applicable taxes or shipping fees will be shown at checkout.
We may change prices at any time without prior notice.

8. User Accounts

When you create an account, you are responsible for:

• Keeping your login details secure

• All activities that occur under your account

If you suspect unauthorized access, please contact us immediately.

9. Intellectual Property

All website content — including text, images, logos, and designs — belongs to Luxy Pets Palace.
You may not copy, distribute, or reuse any content without our written permission.

10. Limitation of Liability

We do our best to provide safe, high-quality products.
However, Luxy Pets Palace is not responsible for:

• Any injury or damage caused by misuse of our products

• Technical issues, interruptions, or data loss from using our website

Your use of our products and website is at your own risk.

11. Third-Party Services

We may use third-party services such as payment processors or analytics tools.
Each of these services has its own privacy and terms — please review them when using those features.

12. Changes to These Terms

We may update or change these Terms from time to time.
The updated version will be posted on this page with the “Last updated” date at the top.
Your continued use of the site means you accept any changes.

13. Contact Us

If you have any questions about these Terms, please contact us at:

📧 hello@luxypetspalace.com
🌐 https://www.luxypetspalace.com